Privacy Policy

Introduction

At PicRefine, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered image processing services.

Information We Collect

Personal Information

• Name and email address when you create an account
• Payment information processed through Stripe (we do not store credit card details)
• Profile information and preferences
• Communication history when you contact our support

Usage Information

• Images you upload for processing
• Service usage data and processing history
• Device information and browser type
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

• Provide and maintain our AI image processing services
• Process your uploaded images and deliver results
• Handle billing and payment processing
• Improve our AI models and service quality
• Provide customer support and respond to inquiries
• Send important service updates and notifications
• Detect and prevent fraud or unauthorized access
• Comply with legal obligations

Image Processing and Storage

Your uploaded images are processed using AI models hosted on secure cloud infrastructure. We temporarily store your images during processing and retain processed results for 30 days to allow you to download them.

Important: We may use uploaded images in an anonymized and aggregated manner to improve our AI models, but we never share or sell your individual images to third parties.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in these limited circumstances:

• Service Providers: AWS (storage), Stripe (payments), Replicate (AI processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure cloud infrastructure with AWS
• Regular security assessments and updates
• Access controls and authentication measures
• Secure payment processing through Stripe

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Download your data in a portable format
• Opt out of marketing communications
• Delete your account and associated data
• Request restriction of processing
• Object to processing based on legitimate interests

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion
• Uploaded images: 30 days after processing
• Payment records: 7 years for tax purposes
• Usage logs: 2 years for service improvement

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: