Refund Policy

7-Day Money-Back Guarantee

We stand behind the quality of our AI-powered image processing service. If you're not completely satisfied with your purchase, we offer a 7-day money-back guarantee for all paid credit packages.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 7 days of your credit package purchase
• You have not used more than 20% of your purchased credits
• You are not satisfied with the quality of our service
• Technical issues prevented you from using the service effectively

Partial Refunds

If you've used more than 20% but less than 50% of your credits, you may be eligible for a partial refund calculated as follows:

How to Request a Refund

To request a refund, please follow these simple steps:

1. Contact our support team at refunds@picrefine.com or through our contact form
2. Include the following information:
   • Your account email address
   • Purchase date and transaction ID
   • Reason for refund request (optional)
3. Receive confirmation within 24 hours of your request
4. Get your refund processed within 2-5 business days

Refund Processing

Special Circumstances

Technical Issues

If you experience technical issues that prevent you from using our service:

• Contact us immediately for troubleshooting assistance
• We'll work to resolve the issue within 48 hours
• If unresolvable, full refund regardless of credit usage
• Service downtime exceeding 24 hours qualifies for compensation

Quality Issues

If you're not satisfied with the AI processing quality:

• Provide sample images that didn't meet expectations
• We'll analyze the results and provide feedback
• Offer reprocessing with different settings if possible
• Full refund if quality issues cannot be resolved

Non-Refundable Items

The following are generally not eligible for refunds:

• Credits purchased more than 7 days ago
• Credits that have been fully consumed (100% usage)
• Purchases made with promotional credits or discounts (case-by-case basis)
• Third-party integration or API usage fees

Note: We may make exceptions to these policies in extraordinary circumstances. Each case is reviewed individually.

Dispute Resolution

If you disagree with a refund decision:

1. Contact our customer service manager at disputes@picrefine.com
2. Provide additional context and supporting documentation
3. We'll review your case within 5 business days
4. Final decisions will be communicated via email

Contact Information

For refund requests or questions about this policy: